Last updated: 2025-10-20
This Refund Policy applies to subscriptions purchased from Metiosys Software Solutions and is framed in alignment with the Consumer Protection (E-Commerce) Rules, 2020.
The Trial plan is free for 14 days. No payment details are required to start the trial, and you will not be charged automatically at the end of the trial period. If you choose to upgrade to a paid plan after the trial, you must initiate payment manually from your account dashboard or via the official payment link.
Because we do not perform any automatic charges at the end of the trial, you will not be billed unless you manually initiate payment. If you do notice an incorrect or duplicate charge resulting from a manual payment attempt (for example, duplicate submissions or a payment-processor error), please contact [email protected] within 7 days and we will investigate and assist, including arranging a refund where appropriate.
Refund requests for monthly subscription charges may be considered if made within 7 days of the date of the initial charge and if you can demonstrate a technical issue we could not resolve. Refunds are discretionary and subject to verification.
Customers who prepay for multiple months (up to 12 months) may request refunds within 7 days of the purchase date. Refunds for prepaid periods, if approved, will generally be pro-rated for the unused months and processed subject to verification.
Where an annual plan is offered, refunds are considered within 30 days of purchase on a pro-rata basis. After 30 days, no refunds for change of mind.
If a refund is approved, we will process it within 7–14 business days to the original payment method. Exact crediting times depend on the payment processor/bank.
One-time setup fees or third-party costs already incurred (SMS gateways, marketplace fees) are non-refundable unless expressly agreed.
Email [email protected] with the invoice ID, date of payment, account email, and reason. We will acknowledge within 48 hours and aim to process within the timelines above.