Last updated: 2025-10-20
This Privacy Policy explains how Metiosys Software Solutions (operated by Joyal Mathew) collects, uses, discloses and protects Personal Data when you use our Customer Service Management Service at csm.metiosys.com.
This policy is prepared in accordance with the Information Technology Act, 2000 and the IT (SPDI) Rules, 2011.
We process personal data to provide, maintain and improve our Service, to process payments, to send invoices and communicate about your account, and to comply with legal obligations.
For Indian users the lawful basis is performance of contract, legitimate interests (security, improvements) and consent where required.
We do not sell personal data. We may share data with:
We store data on secure servers. Where you opt to use an external MongoDB Atlas account, your data is stored in that account subject to Atlas' terms. Sensitive information is encrypted in transit and at rest where supported.
We retain account and customer data for the duration of your active subscription. After account termination we retain data for up to 90 days unless you request earlier deletion or we are required to retain by law.
We use HTTPS (TLS), role-based access control, and standard security practices. No system is completely secure — report suspected breaches to [email protected].
You may request access, correction, deletion or export of your data by contacting [email protected]. We will respond within the timelines required under applicable law.